easy to contact the Telkomsel Communications Center to file complaints
As one of the sub-companies run by the state-run company, the Telecommunications Center is always provided by the director. The company is involved in communication, providing the company’s service information center aimed at answering all complaints and user questions.
In the middle of these coronaviruses, the role of communication centers as corporate databases is very important. Many Telecom branch offices were forced to approach the spread of the coronavirus in Indonesia
In addition to providing communications center services through an interaction phone call, Telcomsel provides a special email to resolve complaints related to service products. There are also social network accounts run by contact centre employees who answer all complaints and questions from users, so now users can easily contact the communications center at The Communications Company.
The works and roles of the Telecommunications Center in serving users
As a company that participates in television communication networks, Telecombesel will certainly provide a range of savings packages for consumers’ needs. One of them is the phone package, the SMS package, and the Internet Data Section package. However, there are still many users who don’t know the meaning of telecomcell services.
So do users contact the Call Center Service to request a package explanation? However, there are many jobs and roles of the communication center provided by the communication center:
- providing product information and promos from the company
First, the work and role of this telecom communication center is to notify product information provided by the company. As a company with phone calls, Telecom always invents to provide the necessary packages by consumers.
In this way, the Connection Center is trusted to explain all product information to customers. Also, the role of the communication center by the company is necessary especially for the campaigns that are done by the company
- providing solutions to problems experienced by customers
Second, this call center service is used to warn customers about solving problems they are experiencing. Call Center services also have the right to resolve problems or barriers faced by consumers.
However, if the problem is reported regarding technical or network restrictions. So, the call center will send the report to the relevant section. You only get a report ticket number from the Tlcomcell Phone Center.
- Recording all customer complaints so that they can be used as an evaluation material
Third, all employees of the Communications Centre are required to file all complaints, complaints, criticisms and suggestions submitted by customers. Because, in complaints and user inputs, this is a material for evaluating telecom products.
If the customer does not like the telecomproduct package , the company will change the package . In this way, all customer complaint records can determine whether the package provided by Telecosil is in accordance with the customer’s wishes.
Comparing the Telecommunications Center compared to other telephone company communication centers
The call center provided by Telecomis is very responsive when compared to other competing companies . This is due to two reasons, first, users will never complain about the product package service managed by Telemassel.
Second , the call center service will be provided for 24 hours with fully appropriate officers . So, all complaints that consumers have experienced can be resolved immediately. TIDAK is surprised if the communication center in Telecommunications always provides the best for consumers
Also, Telecommunications provides several ways of communicating with the Communication Center service for users who want to complain about product problems. It is noted that there are three methods you can use to connect to information center services provided by Telecom.
You can contact the Contact Center from The Computer via an affective phone call, send a direct message through social networks, or sign in to my Telkomsel program to complain about complaints related to the product
In general, all call center services provided by Telecomare are fully active for 24 hours. So, your complaints can be heard by the company until you contact them. and there are no temporary limits to connecting to this Communications Center service
Differences in the communication center service provided by Telkomsel
As one of the sub-companies of ” Red Plate ” , Texal certainly wants to be the best telephone company in Indonesia . The market fragmentation that has begun to log in is carefully calculated. Therefore, call center services are divided into 3 styles.
The first method is via an interaction phone line. This service is often used by customers who need a direct solution to the problem. Because, the call is quick to fix through this interaction phone. However, sometimes the operator pays to contact the call center via a telephone line.
The second method is to submit complaints through short social media messages or direct messages. The telephone centre is often chosen by stores through social networks. Because, they always use social networks to socialize.
However, this style is considered more slowly in dealing with problems. Because, call center services take longer to respond to complaints or questions they ask.
The third style is through the Stay Tv program. Using my Telkomsel service, you can file a complaint or complaint about telcosel product packages.
Because, the program has a direct speaking feature to respond to officers to complaints filed quickly. In addition, you can buy a credit or data package section directly from my Telkomsel program. The process of submitting complaints will be answered directly by the officers of the Telephone Center
How to contact the Communications Center service in Telecomsil
It’s not difficult to connect to the Call Center service on your computer. This is just that, you must choose a method to connect to the Connection Center service. If you are using the service via an interaction phone, you can call 0807-1811-811 directly.
You can contact the number for all Telkomsel customers. For Halo card users, you can call 133 (free). And Simpati and Carto AS users can call 188 (the tax is charged if saved by a call center employee) or 155 (tax-free).
For those who plan to contact the social networking centre, you can then use your own account to file a complaint. Please find a Telkomsel (Twitter) or Telkomsel account (Facebook and Instagram). Then, send a message to social networks through the Direct Message feature to the T-Phone Center . Remember, transmit the complaints you experienced.
And the last style is through my computer program. First, please close, insert, and save an account first. Then, there is a list “Contact the Call Center or CS”. And then, tell me the complaints you had. After that, the communication center will answer all the complaints or the questions that have been asked
As one of the subordinates run by the state , Telecommunications will certainly provide a communication center to serve customer complaints and questions . There are 3 styles for you to connect to connection center services. So, please choose one way to contact the call center to file a complaint or question about the product.