Different ways to communicate with the call center : Aplikasi

You can contact the Wakhana call center if there are consumer complaints

The wahana call center can be contacted when consumers are experiencing problems. Wahana itself is a delivery service. In this service, there are often various problems. Consumers of attractions are numerous. This happens because its existence takes place for a long time. In addition, providers are also open when opening agents.

Anyone can register to become a travel agent. Of course, this is very beneficial, given that being an agent can provide a fairly large number of benefits. But as business development continues to occur, new challenges continue to emerge, such as In the business world, this is normal.

But as a consumer, many problems are certainly uncomfortable. It is here that the existence of a call center for attractions becomes very important. With its existence, every complaint can be transmitted as best as possible. The answer that will be received is also certainly more satisfactory compared to finding your own exit on the Internet.

Different ways to communicate with the call center

There are several ways to choose from when contacting a call center. The easiest way is obviously to call him directly. However, the trip does not provide a phone feature for consumer complaints. This is already a management policy so that the consumer must monitor the consequences.

Instead, the wahana call center was replaced by whatsapp. To contact via WhatsApp, first enter wahana.com. From there will be a column that says  about  customer service. On laptops, the customer service column is at the top with a yellow box.

After logging in to the customer service page, there are two options for consumers. The choice is associated with the resulting problem. This is because the options are divided into delivery services and general services. Choose according to the existing problem and you will be instructed to enter data.

The data includes full name, personal WhatsApp contact, email, and complaints filed. From there, communication with the Wakhana call center will continue via WhatsApp. This method certainly makes things easier, given that Whatsapp itself is very popular in Indonesia. In addition, this method has advantages in terms of cost.

When using the phone, there are tariffs that consumers need to pay. But when a contact is made via WhatsApp, there is obviously no tariff. As another option, customers can also contact wahana via email. Vakhana’s own official email address is customer.service@wahana.com. However, there are also disadvantages to the service.

The downside of the call center via email is  the speed of response. The response was not as fast as when contacting via WhatsApp. Actually, the email itself is more used for communication related to offers. That’s because email is really more intended as a means to grow services.

Information about Wakhan can also be seen through social networks

If you want to know moreinformation about trips and call centers, customers should follow their social media. Wahana itself is active on several social media platforms. The first platform with the highest level of activity is facebook. The official account itself is located at /wahanaexpressofficial.

However, some people no longer use Facebook. Therefore, information about  the Wahana call center can also be obtained through Instagram. The official address of the instagars of the attractions themselves is @wahanaexpressofficial. The activity of attractions on Instagram is also not bad. His posts are updated daily.

In addition, his followers also almost reached 20 thousand. Of course, this is not to say that this number is small. If you want to be more formal, clients can actually see the travel profile on linkedin. This provider’s linkedin account can be found at /wahana-prestasi-logistics. Some business people are really more comfortable browsing profiles through linkedin.

In addition to information carriers, customers can also communicate with the social media administrator. Naturally, the advantages are quite similar to call centers. To communicate, the way it is actually very similar on every platform. First, log in to your personal social media account. After logging in, find the official travel account.

Make sure that the account is really official and not fake. On the official account, send a message according to your questions or complaints. The medium of the sending message itself is different for each platform. For example, you need to install facebook messenger if you want to contact the provider via facebook.

The downside of social media may be the lack of an official Twitter account. This is a disadvantage, given that the number of Twitter users in Indonesia is rising again. Therefore, those of you who are Twitter users should use other social networks to get more information.

Various problems that consumers often face

There are various problems that require consumers to contact the Wahana call center. The first problem concerns the delivery address of the parcel. Whether the sender or the recipient, the customer will suffer damage if the parcel is not sent to the right place. There are two things that can cause it.

The first reason is an error in writing the address, and the second is a courier error when sending. If this happens, you can contact the call center by clearly explaining the chronology. CS will immediately process the report and correct the delivery to the right place.

In addition, problems also often arise when using the tracking function. The tracking feature itself is very useful for consumers. With this feature, consumers can find out the latest location of the shipped goods. However, often this feature does not work normally. This makes the item an unknown location.

This problem clearly makes consumers feel uneasy. Usually, tracking problems arise purely due to errors in the system. Therefore, the wahana call center will be able to fix this quickly if there is a clear report. The condition of the package, which does not arrive at a predetermined time, can also cause discomfort in consumers.

There are two possibilities as to why the parcel may not yet arrive. The first possibility is due to a delay. This is due to transport problems that may be limited. The second possibility in itself is the loss of goods. This problem is very rare and practically does not occur.

By contacting the call center, customers will receive clarity on why there may be delays. In addition, CS will also process immediately if the packaging element is really lost. If the package cannot be found as a result, additional clarifications will be given regarding the procedure for filing a claim directly.

Contact the call center if you have any questions

In addition to providing complaints, the Wahana call center can  also be used if you have any questions. The question itself can be from a variety of things from price to delivery. But with a note, the question concerns the vehicle and its consumers. No need to be shy about asking the case.

This is really one of the main functions of CS. After all, you will receive answers with a good and convenient language when communicating directly with CS. Be sure to ask everything in detail so that the answers received can be satisfactory and optional.

Actually, it’s up to you whether to take advantage of the existence of a call center or not. However, we highly recommend making its use as best as possible. Using it, communication between customers and suppliers will work smoothly. Do not forget to also advise the closest person to contact the wahana call center.

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