How to Access Air Asia Indonesia Call Center Online
Since 2019, this airline has started to change from Air Asia Indonesia’s Call Center System, which was previously manual and needed staff in its services, to a fully online and centralized system. This is done, among other things, so that Air Asia customers can more easily contact the airline.
Initially, the airline’s call center system was only by phone, which would be handled by the staff. Perhaps, on the one hand, this will further clarify the solution that the customer expects with regard to the various obstacles he encounters. Unfortunately, there are time and resource constraints.
Air Asia Indonesia’s call center , which still uses the manual system, can only be accessed through one door that opens every day, but only within 6 a.m. to 10 p.m. In this case, the customer can not contact the mas kapai at any time if something happens.
Air Asia’s services are currently all transferred to the AVA live chat online system which can be accessed anywhere and anytime you want. Accompanied by artificial intelligence, this system can work automatically and answer your questions satisfactorily if they match the general questions.
There are also different types of live chat offered by the Air Asia airline , including live chat that can be accessed via social media Twitter, via Facebook, via the mobile application, or via the Whatsapp message sending application. The following is the full review of each live chat.
Contact airlines via Facebook Messenger
One of the social media that is quite popular even among young people is Facebook. This application is one of the social media that can provide a lot of information. Through Facebook, users can also exchange messages through the Facebook Messenger feature, which is of course easy to use.
In improving convenience services for its customers, Air Asia Airlines uses these social media to accommodate suggestions and criticisms from its customers online. The airline replaced Air Asia Indonesia’s manual Call Center with the use of chatbots on Air Asia’s official account on the Facebook page.
You can go to the official page of the airline, then click on the messenger section and you can easily contact Air Asia. However, you should know that Facebook Messenger only uses chatbots and is not in direct contact with air asia employees who can answer questions in detail.
Still, you can still ask questions related to various issues and obstacles experienced through this Facebook Messenger, as long as your questions are still general and not too detailed. Because this Facebook Messenger chatbot can only give simple answers for you as a customer of an airline that asks.
Eenvoudigere service via AVA Live Chat Air Asia
Air Asia Indonesia’s call center is not only passed on to social media, but also through the airline’s official website. The airline also offers a chatbot system on the official website to provide live chat services with customers. Customers can now easily contact airlines through this system.
The difference between the AVA chatbot service and Facebook Messenger is quite big. The live chat system on the official website was created specifically by Air Asia’s IT team , so that although it’s a chatbot, this live chat can answer and answer several more complex questions.
For this reason, Customers of Air Asia airlines are advised to use AVA live chat more for various questions which are quite detailed answers. The transition from Air Asia Indonesia’s manual call center to an online system is very helpful for customers to get information 24 hours a day.
To use it is very simple. You simply visit the official website of Air Asia. After that, find the live chat icon in the bottom left corner of the page. You can access this website via mobile or desktop. You can also download the official mobile app.
Air Asia Indonesia Call Center Transition via Twitter-account
In addition to using AVA’s live chat service accessible on the official website, as well as Facebook Messenger, you can also contact the airline through the official Air Asia Twitter account. Twitter is a social medium that is quite widely used by users from all walks of life. For this reason, this method is simpler.
To communicate via Twitter, it is not in the form of live chat as on Facebook Messenger or on the official website, because Twitter does not have the chat function. However, you don’t have to be confused about communicating through these social media. What you need to do is pretty simple.
You just need to send a private message or direct message to air asia’s official Twitter account in @AVA_airasia. In addition, you can also mention the account in the messages you tweet to get replies. The advantage of this system is that it directly involves air asia airlines staff.
This means that your questions can be answered in maximum detail. After you have asked a question via the previous method, the airline will contact you again. You can get answers directly or redirected through the Air Asia Indonesia call center in the form of an AVA chatbot, as long as the requested issue is not too heavy.
Makeit easier to chat directly via the Whatsapp application
Air Asia airlines’ live chat service is becoming increasingly sophisticated and pampering customers. One of the conveniences, you can now only contact Air Asia via the whatsapp short message application. Whatsapp support for Air Asia live chat was given in June 2020.
As a short message delivery application that is very popular and used almost all over the world, the existence of a direct chat service via Whatsapp is of course a plus for Air Asia itself. This is where you connect to a virtual assistant or to an Air Asia support team.
Unfortunately, it will take a long time to be able to contact the support team directly. But when using live chat on whatsapp, the method is very simple and even the easiest compared to other methods. You just need to access this application through a computer or mobile phone and then open the chat.
After that, click on new contact and enter the Air Asia Indonesia call center number on whatsapp with the number +601135165078 and type everything to get started in your chat room. Later , you will receive a response from Air Asia’s chatbot and just need to follow the following steps.
Through this whatsapp application, you are easier and more flexible in asking different questions related to flights and airlines. Typically, Air Asia chatbots offer common question options as keywords to ask. You just need to reply with a number that matches their list.
Now, along with the development of technology, everything is indeed very easy and spoils customers. Air Asia is no exception , which is also upgrading in the field of communication services. Although the manual Air Asia Indonesia call center is no longer enforced, you can still communicate more flexibly and easily.