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Samsung Service Center Surabaya, full address and phone number

Looking for information on how to start a Samsung Surabaya service center? Samsung is one of the world’s leading manufacturers of electronics, originating in South Korea. In Indonesia, Samsung is known as a brand of smartphones and other electronics products of qualified quality.

As indicated by the company’s objectives, Samsung is committed to providing consumers with the best and professional products and services. Especially in light of the new normal as it is now.  The service center continues to strive to provide excellent service, so customers can continue to hopefully use their tools.

In order to maintain its position as the world’s largest electronics company, Samsung also offered several service centers in Indonesia, including Surabaya. Moreover, Surabaya is considered the second urban city after Jakarta, so it is not difficult to  find the  location of the samsung surabaya service center.

In mid-2020, Samsung also introduced a smart service that allows customers to consult directly.  For those who are looking for detailed information about the address and phone number of Samsung’s service center in Surabaya, we offer more information here  .

Samsung service center address list in Surabaya

The manufacturer of these electronic products has been present in the Indonesian industry since 1969, and so far its expansion has expanded.  If you are also one of the users of the brand, pay attention to the list of Samsung Surabaya service centers  , which serve repairs, such as smartphones, TVs, washing machines, cameras and other electronic items. Here is a mailing list:

  1. Samsung szervizközpont – Surabaya

-Seoladh: Jl. Sulawesi No.55, Gubeng, Gubeng, Surabaya, Kelet-Jáva

-Phone number: +62 800 1128888

-Operating hours: Mon-Sat (08:30 – 17:00 WIB)

  1. Samsung Authorized Service Center – Plaza Marina

-Seoladh: Plaza Marina, Jl. Margorejo Indah Utara No.99, SidosermoWonocolo, Surabaya, Kelet-Jáva

-Phone number: +62 821-3210-9562

-Operating Hours: Daily (10:00 – 20:00 WIB)

  1. Samsung Service Center (WTC)

– Seoladh: WTC SBY, Jl. Plaza Boulevard, Embong Kaliasin, Kec. Genteng, Surabaya

– Phone number: +62 31 5491999

-Operating Hours: Daily (10:00 – 20:00 WIB)

  1. Samsung szervizközpont – Tunjungan Plaza 6

-Seoladh: Tunjungan Plaza 6 Samsung Experience Store, 3 Uimh 7, Kedungdoro, Tegalsari, Surabaya -Uimhir Teil: +62 800 1128888

-Operating Hours: Daily (10:00 – 20:00 WIB)

  1. Samsung szervizközpont – Supermall

-Seoladh: Surabaya Supermall lt. 1 No. 136-138, Jl. Puncak Indah Lontar II, Babatan, Wiyung,

-Phone number: +62 31 7392368

-Üzemóra: Prisoner (11:00 – 20:00 WIB)

  1. Samsung szervizközpont – Galaxy Mall Surabaya

-Seoladh: Réaltra Mall 3, Lt.3 Uimh 324 -325, Jl. Dr. Ir. H. Soekarno No.178, Mulyorejo, SBY

-Phone number: +62 800 1128888

-Üzemóra: Prisoner (13:00 – 20:00 WIB)

  1. Samsung szervizközpont – Pakuwon Mall

-Seoladh: Pakuwon Pakuwon Food Society Leibhéal Mall 2 Uimh 135-136, Babatan, Wiyung, Surabaya

-Phone number: +62 800 1128888

-Operating Hours: Daily (10:00 – 20:00 WIB)

Type of service Samsung Service Center

Through Samsung’s Surabaya service center, customers can obtain repair services, consultations, and other interests by visiting the above addresses directly. Especially for those who accidentally visit the shopping center, you can stop at the service center, because  rapa is theplace in the mall. Samsung customer service offers two service models, namely:

  1. Smart Service: Smartphone/smartphone-specific services such as product consultations, data transfer, software updates, and more. You can enjoy such services for free.


  1. Service Center: Samsung Surabaya Service Center also provides repair services such as spare parts issues, product warranty, or other services related to repairs. At its own expense, it is adapted to the type of repair or replacement of parts.

Did you know that in this new normal era in Indonesia, almost all Samsung service centers are equipped with mobile phone sterilization services using UV light. So that the phones are free of bacteria, viruses and germs once they are ready for service. The service center in Surabaya is also part of this service and, of course, there is no fee.

For those who are worried about having to go directly  to Samsung’s Surabaya service center,  they can take advantage of the brand’s CS digital services. For specialized service centers in Surabaya, you can directly call the numbers listed above and, of course, pay a telephone fee at the usual price.

Samsung also offers a contact center that you  can contact for consultation or other interests. Interestingly, you can enjoy the free phone service. Here is Samsung’s central phone number information:

Free service:

  1. 0800-112-7777 >> mobile > B2B consultations
  2. 0800-112-8888 >> for consultation on all product categories

We charge a fee for the services (they can also come from abroad):

  1. 021-5699777777 >> participates in consultations on all product types, including smartphones and other electronic devices.

For samsung call center numbers above, you can always call them because they have a 24-hour uptime from Monday to Sunday. So, for those  who need an urgent consultation, you can call one of the above numbers.

Online customer service and social media

Before  visiting samsung surabaya service center, you can contact customer service online or through the official social media administration. Report from the official site, here is a list of Samsung CS online that can be contacted:

  1. A 24-hour live chat available through samsung’s official website
  2. WhatsApp Chat

Customers can also contact Samsung CS via WA number 0818-0215-5777. This service is also available 24 hours a day, including public holidays.

  1. Line

In addition to chatting via WA, consumers can contact Samsung CS via Samsung CS via Line under the account name Samsung Indonesia.

  1. Service dates

Samsung also offers customer service that wants to make a service schedule without waiting in line. You can check the status of the repair even later, after arriving at the site. If you want to know more about this service,  you can check it on Samsung web directly.

For the list of  social  media accounts in Samsung Center Surabaya, you can check the following account names:

  1. Facebook: Samsung New Zealand
  2. Twitter: @SamsungID
  3. Youtube: Samsung Indonesia
  4. Instagram: samsung_id

Above we mentioned the full list of Samsung service centers in Surabaya  , as well as information about contac call centers and social media accounts.  For those who use Samsung, there is nothing wrong with recording the above important information. So that if you ever need customer support services, there is no confusion about the service center number or address.

For those who experience problems or want to consult about different Samsung brand electronics products, you can visit one of the service centers of Samsung Surabaya, as mentioned above.

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